We’re Here To Help

Whether you’re navigating a new skin concern, exploring the right regimen, or simply need guidance, our clinical support team is here to listen.

Customer Care

Monday - Friday
9am - 5pm EST

Order Status

We’re on it! Check the progress of your order here.

View FAQs

Let’s clear things up - browse our FAQs for quick answers.

Have a Question?
Let’s Talk

From order questions to product support, we’re here to make your D’Lumiere experience smooth, reassuring, and results-focused.

  • Account information
  • Order Status & Delivery
  • Payment Assistance
  • Returns & Exchanges
  • Product Inquiries
  • Sales Offers & Promotional Codes
  • Subscriptions
  • Wholesale & Partnerships

This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.

Clinically Proven. Dermatologist Recommended.

View all

Not Sure Where to Start?
Let Science Guide You.

TAKE THE 2-MINUTE SKIN QUIZ

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.