Frequently Asked Questions

D’Lumiere was created to make high-performance, dermatologist-developed skincare simple and accessible.

The name comes from the French word “lumière,” meaning light, which reflects our goal of helping skin look clearer, brighter, and more confident day after day.

We believe in formulas that deliver visible results while staying gentle, balanced, and comfortable for real, everyday skin.

The brand stands for scientific integrity, calm confidence, and routines that finally feel clear instead of overwhelming.

Yes. Every formula in the D’Lumiere range was developed by Australian dermatologists with decades of clinical experience.

The products are designed to perform at a professional level while still feeling soothing and non-irritating. It is science-led skincare created with comfort in mind.

All D’Lumiere formulas are made in Australia under strict quality and safety standards.

Our manufacturing partners follow rigorous dermatological and stability testing protocols to ensure every bottle performs exactly as intended: effective, safe, and consistently reliable.

D’Lumiere combines two things that rarely come together: clinical-strength effectiveness and exceptional skin comfort.

Every formula uses high-potency actives like Vitamin C 20 percent, Niacinamide 10 percent, AHA 20 percent, and Vitamin A 1 percent, supported by DN-Age Cassia Alata leaf extract and hydrating, calming ingredients.

You get real transformation without the harshness, redness, or confusion that usually comes with strong actives.

Because your skin deserves ingredients that actually create change.

We use proven concentrations of Vitamin C, Niacinamide, AHA, and Vitamin A so you can see improvements in texture, tone, firmness, and clarity.

At the same time, each formula is balanced with hydrating and soothing ingredients so it stays gentle and comfortable to use.

They are suitable for anyone who wants clearer, brighter, firmer, healthier-looking skin.

Whether you are addressing early signs of aging or more advanced concerns, the formulas are designed to support skin at every stage.

It is never too early or too late to take care of your skin with ingredients that work.

Many people notice early improvements in the first one to two weeks, including softer texture, brighter tone, and better hydration.

The more visible changes, such as reduced pigmentation, refined lines, and improved firmness, build steadily over four to eight weeks with consistent use.

The results come gradually, gently, and reliably.

Yes. D’Lumiere is fully cruelty-free. We do not test on animals at any stage of development or production, and we work only with partners who follow the same commitment.

Yes. We partner with dermatologists, estheticians, and clinical practices that want to offer high-performance skincare that is both effective and gentle.

If you would like to join our professional network, get in touch with our our support team.

We want choosing your routine to feel easy, not overwhelming. That is why we created a short quiz that takes just a minute to complete. It looks at your skin type, your concerns, and how your skin typically reacts, then recommends the products that will fit you best.

In general, the range is designed so every skin type can find a simple, effective routine. Dry or sensitive skin usually does well starting with our gentler hydrators and brightening formulas, while oily or congested skin benefits from the AHA products. If you are focused on pigmentation or signs of aging, Vitamin C in the morning and Vitamin A at night can make a visible difference.

The quiz will guide you, but you can also begin slowly and build your routine over time. Each product works on its own and even better together, and your skin will tell you what pace feels right.

Yes. Every formula was created with sensitive and unpredictable skin in mind.

The active ingredients are balanced with calming hydrators, barrier-supporting lipids, and DN-Age Cassia Alata leaf extract to help your skin stay comfortable while still seeing real results.

Most people with reactive skin find the system both gentle and effective.

A mild tingling sensation is common with Vitamin C, AHA, or Vitamin A, especially during the first week as your skin adjusts. This usually settles quickly.

If your skin feels uncomfortable, simply slow down your usage and let your skin build tolerance at its own pace.

Your skin should feel supported, not overwhelmed.

Yes. Our formulas were intentionally designed for people whose skin reacts to most strong actives.

Each product includes soothing ingredients such as Niacinamide, Hyaluronic Acid, Panthenol, Allantoin, and gentle lipids that help keep the barrier calm and resilient. Starting slowly is the best way to ensure a smooth transition.

Some products are suitable, while one important product is not.

Our Vitamin A formulas, including the Age Defence Cream, should not be used during pregnancy or while breastfeeding.

The rest of the range can typically be used safely, but we always recommend checking with your healthcare provider to confirm what is best for your individual situation.

No. D’Lumiere is fully cruelty-free. We do not test on animals, and we work only with partners who follow the same ethical standards.

Yes. Our formulas are created without unnecessary irritants and follow strict Australian safety standards.

We avoid ingredients known to cause long-term concern and focus instead on clinically proven actives supported by gentle, skin-loving hydrators and antioxidants.

Some people notice a brief period of increased dryness or small breakouts when introducing strong actives. This is normal and usually temporary. It reflects the accelerated turnover happening on the surface of the skin.

Starting slowly and spacing out active nights helps your skin adjust comfortably.

Many people with reactive or sensitized skin do well with D’Lumiere, but every skin condition is unique.

Our formulas are gentle and barrier-supportive, but strong actives like AHA and Vitamin A may require a careful, gradual introduction.

If your skin is very reactive, we recommend patch testing first and easing in slowly. Your comfort always comes first.

Yes. Most D’Lumiere products blend easily into the routine you already have.

If you are using moisturizers, gentle cleansers, or hydrating serums, they can usually be paired without any issues.

The only time you need to be careful is if your current routine includes strong actives like retinol, AHAs, BHAs, or other exfoliants.

If that is the case, it is best to introduce D’Lumiere slowly to avoid doing too much at once.

Start with one active step, let your skin adjust, and add additional products gradually.

Your skin will always tell you when the pace feels right.

In many cases, yes. Our formulas are designed to be gentle, hydrating, and barrier-supportive, which makes them suitable for many post-procedure routines. However, every treatment is different, and your skin may need time to settle before reintroducing strong actives.

For treatments that cause temporary sensitivity, it is usually best to pause products with AHA or Vitamin A until your provider confirms you are ready to use them again. You can continue with the gentler products in the range, especially those focused on hydration, calming, and daily defense.

When in doubt, your clinician will always give you the clearest guidance for your specific procedure.

Most people notice early improvements within the first one to two weeks. Your skin may feel softer, look a little brighter, and appear more hydrated as it settles into the routine.

The deeper changes, such as improved clarity, smoother texture, and a more even tone, build steadily over four to eight weeks with consistent use.

Our formulas are designed to transform your skin gently and reliably, so your results feel natural, calm, and long-lasting.

You can absolutely start with just one or two products. Many people prefer to begin slowly, especially if their skin is sensitive or new to strong actives.

Each D’Lumiere formula is powerful enough to make a visible difference on its own. When you are ready, adding more steps will simply enhance your results and support your skin from multiple angles.

Your routine should feel comfortable, approachable, and easy to follow. You can build it at your own pace and still see beautiful progress.

Yes. Every D’Lumiere formula is designed to work beautifully on all skin, regardless of gender.

The actives focus on texture, clarity, firmness, and hydration, which are universal needs.

Men often appreciate how clean and comfortable the formulas feel, and women love the visible results and simplicity of the routine.

If your skin has concerns like dullness, uneven tone, dryness, congestion, or early signs of aging, D’Lumiere will support it just the same.

To keep your products performing at their best, store them in a cool, dry place away from direct sunlight and heat. High temperatures and strong light can weaken active ingredients like Vitamin C, AHA, and Vitamin A over time.

A bathroom cabinet or bedroom vanity is usually perfect, as long as the bottles are kept closed tightly after each use.

With proper storage, your formulas will stay stable, potent, and comfortable on the skin from the first application to the very last drop.

Our subscription option is designed to make your skincare routine effortless.

You choose the products you love, select how often you want them delivered, and enjoy automatic refills at a locked-in discount.

Every subscription ships free within the United States, and you always stay in full control of your delivery schedule.

Yes. Every D’Lumiere product, bundle, and kit can be purchased as a subscription.

Whether you want to refill a single product or maintain your full regimen, you can subscribe to exactly what you need.

When you select “Subscribe and Save,” you will see options to receive your order every 60, 90, or 120 days.

Choose the rhythm that fits your routine. You can always adjust it later if you are using a product faster or slower than expected.

Each subscription order includes your chosen product, bundle, or kit, delivered automatically according to your selected schedule.

You will always receive the full-size version of the items you subscribed to, along with free shipping and your ongoing subscriber discount.

Yes. Every subscription order ships free within the United States.

No minimums, no hidden fees, and no surprises.

Absolutely. You can pause, skip, or move your shipment to a later date whenever you need more time.

Skipping a delivery takes only a moment and helps you stay perfectly stocked without feeling overwhelmed.

Yes. You can cancel anytime directly through your account, and your cancellation will take effect immediately.

You will never be locked into anything you do not want.

Yes. If you realize you are finishing your products faster or slower than expected, simply adjust your delivery frequency in your account.

You can switch between 60, 90, and 120 days at any time.

Yes. We always send a reminder email before your next order processes.

This gives you plenty of time to make changes, skip, or cancel if needed.

Yes. You can update your card information, billing details, or shipping address at any time directly from your D’Lumiere account.

Any updates made before your next renewal will apply to your upcoming shipment.

If you are using your products faster than expected, you can easily move your next shipment up or switch to a shorter delivery schedule.

You are always in full control of when your next order arrives.

Simply skip your next shipment or delay it to a later date.

You can also extend your delivery frequency if you consistently have extra product left over.

The subscription adjusts to your pace, not the other way around.

Yes. All subscription orders are covered by our 30-day money-back guarantee.

If something is not working for your skin, our support team is here to help, whether you need a refund, a replacement, or guidance on choosing the right product.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

You can also complete your purchase using Apple Pay, and other digital wallet options at checkout, depending on your device and location.

Yes. Afterpay is available for both one-time purchases and trial kit orders.

It allows you to split your total into four interest-free payments, making it easier to start your routine right away.

Absolutely. All payments are processed through encrypted, PCI-compliant systems.

Your card details are never stored on our servers, and your information is always protected during checkout.

We offer science-backed routines tailored to different skin concerns - from dryness and sensitivity to pigmentation and fine lines. If you're unsure where to start, we’re happy to guide you toward a routine that fits your skin’s needs and your lifestyle.

Yes. If you choose the Subscribe and Save option, your card will be charged automatically at the delivery frequency you selected.

You will always receive a reminder before your subscription renews, and you can pause, skip, or cancel at any time.

Yes. We send a reminder email before every subscription renewal.

This gives you plenty of time to make changes, update your payment method, skip a shipment, or cancel if needed.

Billing is simple. You are charged on the day your subscription order renews, and your products ship right after payment is processed.

Each subscription order receives your locked-in discount and free shipping within the United States.

You will only be charged for the full regimen after your 14-day trial period ends.

We always send you a reminder email before your trial converts, and you can cancel anytime before the renewal date if you decide the regimen is not the right fit for your skin.

Yes. You can update your card information or add a new payment method directly in your D’Lumiere account.

Any changes made before your next renewal will be applied to your upcoming subscription order.

Yes. You will receive an order confirmation email immediately after you place your order. Each subscription renewal also includes an email receipt once the payment is processed.

You can view your past orders, receipts, payment methods, and subscription history directly through your D’Lumiere account.

Everything is kept in one place so you can review it anytime.

Most orders arrive within 3 to 4 business days. You will receive tracking information as soon as your order ships so you can follow it every step of the way.

Yes. Orders of $100 or more qualify for free ground shipping within the United States.

You can also select faster shipping at checkout if you need your products sooner.

Yes. All trial kits and all subscription orders ship free within the United States, no matter the order total.

Not at this time. We currently ship within the United States and Australia only.

Once your order ships, you will receive a tracking email with a direct link to follow your package. You can also check the status at any time through your D’Lumiere account.

We are here to make it right.

If anything arrives damaged or incomplete, contact our support team with your order number and a photo of the issue. We will send a replacement or resolve the problem right away.

Yes. At checkout, you can select an expedited shipping option if you need your products sooner. Pricing and delivery times will be displayed before you complete your order.

We offer a 30-day money-back guarantee on all orders.

If something is not working for your skin, simply reach out within 30 days of delivery and we will help you with a refund or replacement. Your comfort and experience always come first.

Yes. All subscription orders are fully covered by the 30-day money-back guarantee.

You can try the products with complete confidence, knowing you are protected.

Just contact our customer support team with your order number.

We will guide you through the process and make it quick and easy. If a product did not work for your skin, we are happy to help you find a better fit.

Your skin’s comfort is our priority.

If you experience irritation or simply do not see the results you hoped for, reach out within 30 days and we will issue a refund. We can also help you choose a different routine if you would like recommendations.

Once your return is processed, refunds typically take 3 to 5 business days to appear on your original payment method. Your bank or card provider may take slightly longer, but we process all refunds promptly on our end.